MLC 2006
Statement of Compliance
MARITIME LABOUR CONVENTION - MLC 2006
L&L Crewing will be compliant with the provisions of the Maritime Labour Convention with respect to crew recruiting and placement as detailed in Article 1.4 of the convention and as required under Brazilian Legislation.
This requires:
1) It will not maintain a black list to prevent individual seafarers from gaining employment.
2) There is not a charge made against the seafarer for providing them with employment or to register for employment on the Website.
3) We will ensure that seafarers recruited or placed are qualified for the job concerned and undertake reference checks to provide assurance.
4) We will maintain an up-to-date register of all seafarers recruited or placed through us.
5) That the clients seafarers’ employment agreements (SEA’s) are in accordance with flag state laws and regulations, as is any Collective Bargaining Agreement (CBA) that forms part of the employment agreement.
6) Inform seafarers of their rights and duties under their employment agreements prior to engagement.
7) Examine and respond to any complaint concerning their activities and advise the competent authority (Flag State) of any unresolved complaint.
8) Make sure, as far as reasonably practicable, that the owner/management company/Captain has the means to protect seafarers from being stranded in a foreign port.
9) We have insurance to compensate seafarers for monetary loss from the failure of the recruitment and placement service, or from breach of the seafarer employment agreement by the owner or his servants/agents to meet its obligations required of them in law.
10) Protect the confidentiality of seafarers’ personal data.
11) Maintain up-to-date lists of the vessels for which we provide seafarers and ensure that there is a means by which the services can be contacted in an emergency at all hours.
12) We will not recruit any crew under the age of 18 years, or below the minimum age specified by vessel’s Flag (whichever is higher).
13) We will not recruit any crew under the age of 18 that shall be employed or engaged or work as a ship’s cook.
14) We pride ourselves on being a fair and just company. Seafarers are not subject to exploitation by L&L Crewing or their personnel with regard to the offer of engagement on particular ships or by particular companies.
Please note that the risk of working on ships that fly the flag of a country that has not ratified the MLC 2006 is that the seafarer employment agreements may not be MLC 2006 compliant.
Statement regarding fees for recruitment:
No fees or other charges for seafarers recruitment or placement or for providing employment to seafarers shall be borne directly or indirectly, in whole or in part, by the seafarer, other than the cost of the seafarer obtaining the national seafarer’s book and a passport or other similar personal travel documents, not including, however, the cost of Visas, which shall be borne by the ship owner.
The only costs which the seafarer will be expected to bear in the recruitment process, are the costs related to the interview (either personal meeting or with the use of communication tools), such as but not limited to travel to/from the meeting place, accommodation and meals, charges applying to communication tools etc.
All costs concerning achieving required qualifications for employment are on seafarer’s account.
If If you feel that we have failed in any way to meet your expectations, please contact us so that we can address your concerns.
If you have a Complaint, please contact us through our Complaints Policy:
1. Our Commitment
L&L Crewing is committed to providing an excellent service to our seafarers and clients. If you believe we have failed in any way to meet your expectations, please contact us so that we may resolve your concerns in a fair, transparent and timely manner.
2. Initial Contact — Informal Resolution
If you have a complaint, please contact the Director of Operations by phone below so that we may attempt to resolve your complaint informally:
Director of Operations — L&L Crewing
Phone: +55 21 97803-8686
Office hours: Monday to Friday, 8am – 5pm (Brasília Time / BRT)
3. Formal Written Complaint
If the informal resolution is not satisfactory, you may submit a formal written complaint through the following channels:
Correspondence: Director of Operations
Address: Rua da Assembleia 10, 20th floor — room 2008, Centro, Rio de Janeiro, CEP 20011-901, Brazil
Email: reclamacao@llcrewing.com.br
We commit to acknowledging receipt of your complaint within 02 (two) business days.
4. Investigation Process
The Director of Operations will assess your complaint and may contact you to obtain further clarification on specific matters. We commit to completing our investigation within 05 (five) business days. If more time is required, we will contact you to keep you informed of our progress.
The process will follow these steps:
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Receipt and acknowledgement of the complaint within 2 business days.
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Assessment and investigation by the Director of Operations — within 5 business days.
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Scheduling of a meeting, in person or by videoconference, if so desired.
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Issuance of a formal response with a proposed resolution and estimated timeline.
5. Right to Representation
You have the right to be accompanied by a trusted friend or a trade union representative at any stage of the process, should you prefer.
6. Non-Retaliation Guarantee
Please be assured that exercising your right to make a complaint, for any reason, will not result in any less favourable treatment than if you had not made the complaint. L&L Crewing guarantees full protection to the complainant.
7. Appeal to the Maritime Authority
If you remain dissatisfied after the internal process, you may appeal to the Brazilian Maritime Authority through the Port Authority contacts below:
Port Authority — Ouvidoria (Capitania dos Portos)
Email: cpsp.ouvidoria@marinha.mil.br
Phone: +55 21 2104-5480
This policy is in compliance with the Maritime Labour Convention (MLC 2006) and applicable Brazilian labour legislation.